FAQ
1. Sizing and Fit:
How do I determine my size? Sevani provides a detailed size chart on each product page to help you find your perfect fit. What size should I choose if I'm between sizes? If you're between sizes, we recommend sizing up for a more comfortable fit. Can I exchange an item for a different size? Yes, you can initiate a size exchange by contacting our customer service at support@sevani.com.au.
2. Orders and Shipping:
How can I track my order? You will receive a tracking link via email once your order has been shipped. What is the estimated delivery time for my location? Delivery times vary, but you can check the estimated delivery window during checkout. Do you offer international shipping? Yes, we offer international shipping. Shipping costs and times vary by location.
3. Returns and Exchanges:
What is your return policy? Our return policy allows returns within 30 days of purchase. Please refer to our Returns Policy for detailed information. How do I initiate a return? Initiate a return by contacting our customer service at support@sevani.com.au for guidance. Can I exchange an item for a different color or style? Unfortunately, we currently only offer exchanges for different sizes, not colors or styles.
4. Product Information:
Can you provide more details about the material and care instructions? Material information and care instructions are provided on each product page. Are your products ethically sourced? Sevani is committed to ethical sourcing and works with suppliers who share our values.
5. Promotions and Discounts:
How can I apply a promo code during checkout? Enter the promo code at the checkout page, and the discount will be applied. Do you offer discounts for first-time customers? Yes, first-time customers may receive special discounts. Check our website for current promotions. Are there any ongoing sales or promotions? Stay updated on our website and social media for information on ongoing sales and promotions.
6. Payment:
What payment methods do you accept? We accept major credit/debit cards, PayPal, and other secure payment methods. Is my payment information secure? Yes, your payment information is securely processed, and we do not store any sensitive data.
7. Account Management:
How do I create an account? Click on "Sign In" and follow the prompts to create an account. What are the benefits of having an account? Account holders enjoy faster checkout, order tracking, and exclusive offers. How can I reset my password? Visit the login page, click "Forgot Password," and follow the instructions sent to your email.
8. Collaboration and Sponsorship:
Do you collaborate with influencers or other brands? We love collaborations! Contact us at partnerships@sevani.com.au to discuss potential partnerships. How can I inquire about sponsorship opportunities? For sponsorship inquiries, please email partnerships@sevani.com.au with your proposal.
9. Customer Support:
How can I contact customer support? Reach our customer service team at support@sevani.com.au for assistance. What should I do if I have a problem with my order? Contact our support team, and we'll promptly address any issues you encounter. Are you responsive on social media for customer inquiries? Absolutely! Feel free to DM us on social media, and we'll assist you as quickly as possible.
10. Gift Cards:
Do you offer gift cards? Yes, we offer gift cards. You can purchase them on our website. How can I purchase a gift card? Visit our website and go to the Gift Cards section to make a purchase. Can gift cards be used for online and in-store purchases? Currently, our gift cards are valid for online purchases only.
11. Sustainability Practices:
What sustainability initiatives does your brand have? Sevani is committed to sustainability. Check our Sustainability page for details on our initiatives. Are your products environmentally friendly? We prioritize environmentally friendly practices and materials in our product development.
12. Wholesale Inquiries:
Do you offer wholesale pricing for retailers? Yes, we offer wholesale pricing. Contact wholesale@sevani.com.au for more information. How can I become a wholesale partner? For inquiries about becoming a wholesale partner, email us at wholesale@sevani.com.au with your details.