Refund Policy

Refund Eligibility: Refund requests must be made within 30 days of the purchase date. Items eligible for a refund must be in original, unworn condition with all tags attached.

Refund Process: To initiate a refund, contact our customer service team at support@sevani.com.au, providing your order number and a brief explanation. Once approved, refunds will be processed within 5 business days.

Refund Approval: Upon approval, the refund will be issued to the original payment method.

Non-Refundable Items: Final sale items, gift cards, and promotional items are non-refundable.

Return Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective item. Use a trackable shipping method for your protection.

Defective or Incorrect Items: For defective or incorrect items, contact support@sevani.com.au immediately. We will arrange a replacement or a full refund, including return shipping costs.

Refunds on Gift Purchases: Gifted items returned will receive a gift credit equivalent to the return value.

Questions and Assistance: For refund-related questions or assistance, contact support@sevani.com.au.

Sevani Clothing appreciates your understanding of our refund policy. Thank you for choosing us. We are dedicated to ensuring a seamless and satisfactory shopping experience.